Customer care

For all questions not answered below, please reach out to us at
Questions pertaining to washing and caring for your item can be answered under the CARE/WEAR section of our site. 
In order to prolong the life of your East West Tote, please read the directions for how to remove/replace handles, as well as washing do’s and don’ts, found under the CARE/WEAR section. 
If your item arrives damaged, please contact with a description of the issue and applicable photographs immediately. We will pay for a return label and will either repair or replace the item within 5-10 business days.

IMMODEST COTTON offers a 90-day limited warranty on products purchased from

Under this warranty, if any of our products are defective in the material or workmanship, under normal use anytime within the first 90 days, we will repair or replace the item free of charge with the same or comparable product. This warranty does not cover damages arising from accidents or misuse, or from any alteration, service or repair performed by any other party other than IMMODEST COTTON.

IMMODEST COTTON will cover all shipping and repair charges for products covered by this limited warranty.
Outside of the limited warranty, IMMODEST COTTON will still gladly assist with items that are repairable.

Please email with a description of the issue and applicable photographs to determine next steps and fees.

Please ship all repairs to the below address and include in the shipment: (1) your name, (2) your return shipping address, (3) your email address and (4) a short description of the repair issue. Shipments of repairs to us (other than under warranty) are at customer’s expense.

               IMMODEST COTTON
               ATTN: REPAIRS
               2 Main Street, Suite 18-126
               Biddeford, ME 04005

* We recommend you that you insure your parcel and adequately protect the product during shipment. In the case of a lost package, IMMODEST COTTON requires tracking information with proof of delivery and is not responsible for reimbursement or compensation of product lost or damaged during shipment. 
Pre-Orders are sometimes available for an item that is not yet in stock. Please note that unless otherwise stated, all pre-orders are final sale and will ship at the date specified on the product page.

Please note that if you purchase items that are currently in stock at the same time as the pre-order item, all items will ship together when the pre-ordered item is available. If you would like the items shipped separately, please contact